Help Center

How can we help?

Guides and references to get you set up and shooting with Black & White Portrait Co.

Beta Program

What's New — ChangelogLatest updates

See every change, fix, and new feature that ships with each production release.

Getting Started

Photographer Setup GuideStart here

Complete walkthrough from Capture One setup through check-in and instant portrait delivery.

Tethering & Capture One

How to Set Up Capture One

Configure clipboard-based file naming and the export recipe.

File Naming Reference

Understand how files must be named so they match the right subject's gallery.

On-Event Workflow

The Check-In Process

Use the dashboard to check in subjects and trigger automatic file naming.

Auto Upload Utility

Keep your upload tab open to automatically push new exports every 25 seconds.

Troubleshooting

Common Issues & Fixes

Images sideways, clipboard not copying, upload stalling, and more.

Still need help?

You're a beta tester — reach out directly to your beta coordinator with questions or feedback.

Beta Support Available